CONTROLLING INTERNAL CONFLICTS IN RESOURCE AND FINANCE MANAGEMENT: SOLVING ORGANIZATIONAL PROBLEMS
To synchronize the management’s strategy across all departments and standardize resource and financial management, a High-end Furniture Manufacturing Company with a base in Qatar.
The Challenges:
A large difficulty faced was the lack of a robust system that allowed the leadership team to push the subordinates and keep a monitor on the process so that upper management got exact information. The motivation and orientation of the sales staff were severely affected, and the back office process was inefficient, with several obstacles and dependencies, which added to the turmoil at work. With lower-level managers from various divisions, the top management’s vision was unclear, and there was no cooperation.
The Implementation:
EXCITE Consultancy began defining the company’s vision with a positive mindset and all of our experience. It required planning strategies for the sales and after-sales processing teams. Leaders frequently face challenges such as a lack of structure and process to enable effective vision development, a lack of team alignment to vision, and an obsession with crafting the perfect vision statement.
EXCITE evolved:
- Vision Building Session
- HR Intervention Session
- HR-Audit and Compliance Session
- Accounting and Finance Intervention Session
- Sales and Intervention Session
The Result:
Implemented strategies and systems to carry out the plans; stopped the bleeding by improved cash management. HR Intervention and compliance auditing made worthy decisions regularly, right-sizing the team and recruiting the right talent. KPIs, sales and marketing, metrics of finance, lowering employee turnover rates, and increasing customer satisfaction are all included in the reporting and create a strategy centered on the customer. The regional structure allowed direct customer contact with employees to contribute to and shape business strategies, implemented a customer’s feedback mechanism and managers took these suggestions and worked with the employees to improve the service. These helped the company to increase its productivity and efficiency.
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